Facebook, Instagram and WhatsApp 'coming back online' after major outages
The networks went down shortly before noon on Monday; WhatsApp employees were even locked out of their own conference rooms as a result of the outage.
https://www.nbcnews.com/tech/social-med ... s-n1280726
Facebook said its platform, Instagram and WhatsApp were "coming back online" after a massive outage on Monday knocked out service to the social media giants, taking the sites offline for users across the world.
All three platforms, owned and operated by Facebook Inc., based in Menlo Park, California, went out of service at 11:39 a.m. ET. By around 6 p.m. ET, users of all three platforms reported that some service had been restored, but full functionality remained elusive well into Monday evening.
Facebook issued a statement at around 6:30 p.m. ET apologizing for the outage and said that its apps and services were being restored.
"To the huge community of people and businesses around the world who depend on us: we're sorry," Facebook said. "We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us."
The company has not fully explained what caused the over six hour outage, only blaming "networking issues."
Earlier on Monday, Mike Schroepfer, chief technology officer at Facebook, had to go on Twitter to offer his "sincere apologies to everyone impacted by outages of Facebook powered services right now."
"We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible," Schroepfer tweeted just before 4 p.m. ET, over four hours after the outage began.
WhatsApp tweeted: "We’re working to get things back to normal and will send an update here as soon as possible. Thanks for your patience!"
And Instagram took to Twitter and posted the hashtag #instagramdown with the message: "Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. Bear with us, we’re on it! "
One Facebook employee said it appeared to be a Domain Name System problem, the "phone book" of the internet that computers use to look up individual websites.
"I wish I knew. No internal tooling, DNS seems totally borked. Everyone is just sort of standing around," the source told NBC News. "No reason at this point to suspect anything malicious but the outage is affecting pretty much everything. Can't even access third-party tools."
And a WhatsApp employee told NBC News that no internal services at company headquarters worked except for email and calendars.
Even conference rooms were inaccessible during the outage, the employee said, because they’re digitally locked and unlocked through an internet-connected tablet.
The outage comes a day after Facebook faced allegations from a whistleblower that it had turned a blind eye to disinformation that led to the deadly Jan. 6 riot at the U.S. Capitol.
“Facebook, over and over again, has shown it chooses profit over safety,” former Facebook data scientist Frances Haugen told CBS's "60 Minutes" in an episode that aired Sunday night.
A Facebook spokeswoman, responding to the "60 Minutes" report, said the company has made "significant improvements to tackle the spread of misinformation and harmful content."
Including the Facebook CTO, Monday’s outage drove many social media users to Twitter. The platform responded to the influx by rolling out the digital welcome mat, saying simply, "hello literally everyone."
Trolled by Twitter!
PP