A few years ago I filmed baggage manglers, also at LTN, hurling baggage onto trucks exactly as described. Later, as I stood at the reclaim belt, the man standing next to me noticed that his aluminium photographic case, marked : "FRAGILE HANDLE WITH CARE" was scratched and dented, and amongst the well packed and padded contents, a mirror lens damaged. I sent him the video clip and wrote to the handling company (I don't think it was Menzies then) with a complaint and some screenshots showing cases flying through the air. They didn't reply to the first letter, so I wrote a second one and got a reply in which they stated that they had passed the matter to their legal department to investigate a possible breach of airport security rules - by me! - for filming on the apron. I wrote back and said please do carry on investigating and be sure to let me know the outcome. In the meantime, the man whose photographic equipment was damaged was fully compensated.
Ever wondered why your suitcase goes missing? Outrage as baggage handlers are caught on video hurling luggage from an easyJet plane onto the runway at Luton airport like rubbish bags onto a waiting truck.
Passenger Jonas Ozolins recorded the reckless workers unloading the bags and cases from a flight on March 13. In the footage, the two men stand on the back of the truck, which will eventually transport the cases across the runway to the airport terminal.
Cases, many of which will have been carefully packed and filled with souvenirs, were hurled by baggage handlers after passengers landed at London Luton airport
The shocking clip was filmed and uploaded to Facebook by passenger Jonas Neville Ozolins, who captioned it 'idiot' The reckless handlers don't appear to show any respect or care for the passengers belongings, simply hurling them from the plane to the truck
They are seen hurling the cases, carrying precious souvenirs and gifts, onto the back of the truck. Some of them even crash, seemingly unnoticed, onto the runway below.
It is understood the baggage handlers work for a company called Menzies Aviation, who have contracts for this work at most UK airports.
Luton airport told the MailOnline the contract was awarded by easyJet.
He followed it up with the comment: 'This sums up well some of the worst. Hope these idiots get kicked in the face.... and then fired.'
It has been viewed thousands of times and attracted hundreds of comments from other outraged airline users.
One wrote: 'Idiots is putting it mildly.'
Following the footage, Menzies Aviation, who contracts the workers, said they are conducting an investigation into what happened
Another added: 'Hope they take care of our bags better than that when we come to London.'
A spokesman for Menzies Aviation said: 'Menzies Aviation considers the safe conveyance of passengers’ luggage to be a matter of the highest importance. The behaviour displayed in this video is unacceptable, and an investigation is already under way. We will take whatever action is necessary to ensure that such behaviour is stopped, and our professional standards are upheld properly in future.'
EasyJet and the airport have said they will work with the firm to ensure high standards are met across Luton airport. An easyJet spokesman said: 'We have been assured by our provider that this is being investigated. We work closely with all of our airport partners to ensure our passengers’ bags are handled securely.'
A spokesman from the airport said: 'London Luton Airport (LLA) requires all partner agencies working at the airport to meet our high standards.
'We are working with the ground handling company responsible who have confirmed that an investigation is underway and that they will take any necessary action to prevent such behaviour happening again.'